Open Touch Enterprise Cloud

• Link front-line workers and remote employees to ensure smooth business operations without sacrificing security.
• Ensure all calls are answered promptly.
• All staff can utilize user-friendly call management tools on their app, phone, or durable handset.
• Deliver top-notch customer service with quick and dependable responses, just like in the office.   
• Streamline processes without compromising security or service quality.

• Effectively handle all calls with precision and convenience in order to provide top-notch business assistance for any inquiries using the ALE Premium DeskPhone, DECT and WLAN handsets, and OmniPCX Enterprise call management expertise, which includes hunting groups and call supervision.
• Integrate seamlessly with your ecosystem, encompassing various components like Healthcare alarm systems, lone worker protection and geolocation systems, Property Management Systems, and integration with Microsoft Teams, Google Workspace (*).
• Enhance customer experience by implementing OmniPCX Enterprise contact center, which allows for seamless customer welcome and support for remote agents and employees working from home.
• Efficiently handle multiple calls using a multitenant visual automated attendant, screen-pops, click-to-call, and collaboration features integrated within CRM applications, with visual collaboration accessible to external guests.
• Revise your subscription model and offer complete flexibility on subscriptions, software maintenance, and included updates, as well as the option to choose your SIP traffic provider.
• Employees can access a user-friendly web portal that offers role-based administration, along with web portal and premium DeskPhone settings. This portal provides a convenient platform for employees to manage their preferences and settings.
• You have the freedom to host your ecosystem at your convenience by choosing between Cloud or on-premise hosting options. Additionally, you can benefit from a private cloud environment and ensure secure hybrid connectivity through on-site servers and analog/digital gateways.
• Be highly responsive by implementing hot switching for call management redundancy and ensuring local call management survivability across datacenters.

(*) using Rainbow

Secured Solutions:

Collaborate seamlessly while ensuring privacy and adhering to stringent security standards by utilizing specialized software and dedicated resources from a secure data center for your business. Safeguard against privacy breaches and denial of service attacks with a secure-by-design solution that is certified by a governmental agency.

Augment the customer experience:

Enhance call connectivity among all staff members, encompassing Teams and workspace users. Direct crucial calls to the appropriate specialists and streamline repetitive interactions. Improve initial call resolution by empowering agents to access contact information, engage in chat, and share screens with coworkers for quicker responses.

Automate operations:

Ensure that your costs are in line with your business objectives and relieve your IT teams from routine configuration duties. Choose the option that aligns best with your requirements, whether it's the ease of cloud hosting or the security and control of on-premises hosting. Reduce the chances of downtime due to software, server, datacenter, or WAN issues.

• ISO27001-certified for secure video conferencing, group chat and communications on any device
• Call management EAL2+ certification (renewal in 2021)